About PML Group

We are efficiency and business improvement specialists, who will tailor our services to your specific requirements

Achieving targets is about understanding people and understanding their business needs. For over 21 years, we at PML have prided ourselves on both. Our Team have an eclectic mix of skills and experience across the industry, enabling us to utilise numerous strengths and identify the right support for the right client.

Meet the PML Team:

KIM NEWMAN - Managing Director - BSC (Hons), MCIPS, MIOD, MBIFM, MCMI, MINSTLM
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Kim started her career as a Surveyor at Capita Property Services and since then has accumulated 25 years experience of working at board/senior, tactical and operational levels in the professional service industry. She has previously worked at Capita, Turner and Townsend and Barclays and has been seconded to senior level positions in organisations such as Transport for London, Royal Courts of Justice, Foreign and Commonwealth Office and a number of social housing clients. Through this experience Kim has developed hands-on knowledge of both ‘client’ and ‘contractor’ environments and developed sophisticated collaborative working skills which she applies successfully in her role as Partnering Adviser. She is also a specialist in Procurement, Performance Improvement, Business Change and Asset Management within the Social Housing and Facilities Management sectors; and has written and implemented long term strategies for a number of clients.

Kim has participated in a number of best practice studies, is published in her own right, is a member of the ACA PPC/TPC Steering Group, and has become the first ACA Accredited Trainer. Kim is also the Vice Chair of Orwell Housing Association and the Chair of the Governance Committee plus a member of the Audit Committee.

Contact Kim on 07768 547910

CHRIS GRAHAM - Director - BSC (Hons), MCMI, MMCSI
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As a Director of PML Group, Chris is driven by making a positive difference to businesses, teams and individuals. He has developed extensive experience working with public and private sector organisations to improve and develop business strategy and growth, business planning, customer insight, service design and delivery and collaborative behaviours. Chris also has expertise in delivering behavioural training, coaching and business mentoring to improve leadership, the creation of high performing teams and the building of value-focused learning cultures.

Passionate about excellent customer service and business improvement, Chris has developed strategic and operational expertise working on large scale estate regeneration, joint venture partnerships, strategic alliances and collaborative projects, in addition to working with Tpas on the Leasehold Engagement Guide, and Warwick Business School to produce Customer Centricity – Transforming Service Delivery. Chris is also an independent Director with Tpas – the engagement experts.

Contact Chris on 07702 864195

ALAN HORTON - Shareholder
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As a Shareholder of PML, Alan brings with him over 25 years worth of experience working at Board level in outsourced services organisations, and in addition to PML, Alan acts as a Non-Executive Chairman/Director of a number of businesses within various sectors.

An accomplished support services professional who has held responsibility for businesses with turnover of £100m+, Alan is passionate about supporting businesses to realise and reach their potential, and has worked with a range of organisations in order to develop their business plans, deliver sustainable growth and profitability through long-term client relationships underpinned by excellent customer service.

DAN CLEAVELEY - Senior Consultant - BSC (Hons), MCIPS
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Dan is a Procurement and Contract specialist within PML, and brings extensive experience from the construction industry in both civil engineering and building contract management. Having been involved in the procurement of a wide variety of contracts, from construction projects and services through to consultancy contracts for a number of clients in both the public and private sectors, Dan has been engaged in procurement and contract management commissions as well as the implementation of improvement programmes within the Housing sector.

Dan has previously been involved in the implementation and management of asset and stock condition surveys, planned maintenance regimes for clients in the rail industry and the development and implementation of policies and procedures for client in the Housing sector; bringing a varied sector experience to PML’s Team.

Contact Dan on 07876 540671

CHRIS WEBB - Senior Consultant
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Chris is an Operations and Housing specialist within PML. With almost 25 years housing and local authority experience across all disciplines, specialising in system and process improvement, performance and team management, his clients have included a diverse range of housing associations and local authorities based in and around Greater London and the South East. A focused executive with the ability to quickly assess key issues in order to streamline and optimise resources, Chris is highly skilled in the formulation and development of business plans, best value processes and efficiency savings.

Having been formative in the establishment of tenant representation, led estate and social regeneration projects, as well as filling a lead housing role as an Elected Councillor, Chris is ideally placed to advise on Board recruitment, risk management, regulatory inspection preparation and improvement planning.

Contact Chris on 07766 110904

MARK HARRINGTON - Senior Consultant - BA (Hons)
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Mark is an Operations, Mobilisation and Customer Service specialist and Writer within PML, focusing predominately on soft services and brand writing. Coming to us with almost 15 years experience of hospitality, blue chip commercial and public sector contracts, Mark has managed building and project mobilisation, customer service excellence campaigns, and has specialised in “brand standard” development. Experienced in operational trouble shooting, auditing and subsequent resolution, Mark’s performance has earned various internal award accreditations for a variety of sector sites and contracts.

Having been involved in project management and mobilisation for many prestigious ‘flag ship’ portfolios such as the Metropolitan Police and the Queen Elizabeth Olympic Park, Mark has incorporated innovative ideas, staff motivational training and creative writing skills to generate new business and increase performance.

Contact Mark on 07748 770772

HELENA CAMP - Executive Assistant
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Supporting the Managing Director and Board of Directors, Helena manages PML’s information management systems and co-ordinates all administrative activities, business compliance, financing and day-to-day scheduling. Helena’s 20+ years of organisational experience and her successful management of PML’s Market Information Team have been key to PML’s continued growth and ensures an ease of access to essential information that is vital to enable our Team to deliver our services to the client.

Helena’s organisational skills have also been utilised by our clients to plan numerous promotional project events and workshop activities, working with other consultants to ensure successful delivery against tight timescales.

Contact Helena on 0207 256 2216

COLIN PHELAN - Associate - IENG, ACIBSE, MBIFM
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Establishing a wealth of knowledge over a period of 20+ years, Colin has fully utilised his formal qualifications in Building Service Engineering and in-depth knowledge of Neuro Linguistic Programming (NLP), and delivered significant improvements and developments within a multitude of markets. Colin has built up a significant and satisfied client base within the facilities management arena, ranging from Investment Banks to NHS Hospitals, where he has consulted on Total Facilities Management (TFM) structures, strategy and operational management.

With a proven track record of leadership, behavioural and commercial skills development, Colin’s key areas of expertise have included operational and strategic built environment service delivery, and executive business coaching.

KEVIN FLAVIN - Associate
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A qualified Quantity Surveyor, Kevin has worked on refurbishment and new build projects across the capital and nationwide prior to taking up Partnering Director and Managing Director roles within a regional Social Housing business environment. Kevin has experience with Bids, having previously fulfilled a role as National Bid Director. He has a well-developed knowledge of key performance indicators, participated in several benchmarking clubs and been responsible for fostering new and existing customer relationships.

With a commercial background and particular interest in behaviours, trust, collaboration and the development of win/win solutions, Kevin has enjoyed considerable success throughout the UK working on large scale refurbishment and maintenance frameworks.

PHIL SIMS - Associate
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Having worked for over 25 years in the construction industry and over 10 years in senior leadership, Phil gained a wealth of experience in establishing and growing new business units, whilst forming, developing and leading multi-disciplinary teams, and overseeing contract change programmes, forming key client relationships and building supply chain portfolios. Phil has specialised in creating and implementing business plans and growth strategies, working with businesses to set and manage budget and financial forecasts, implementing business improvement targets and staff development plans.

Phil is passionate about working with teams to enable them to realise their potential, achieve aspirations and enhance performance development through coaching and support mentoring.

DAVID EDWARDS - Associate
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With over 25 years experience of working within the public sector, David is a specialist in developing effective teams and delivering change programmes for a number of high profile contracts. This has involved 10 years at a Strategic Director level, driving efficiency through ICT and achieving savings whilst improving customer outcomes. In recent years, focus has been on establishing a cross sector partnership between clients, shared service development, commercialisation, coaching and digital programmes.

In addition to his public sector experience, David has worked within a variety of political contexts, providing interim support and advice, whilst successfully managing the delivery of complex projects.

FIT FOR PURPOSE LEADERSHIP #2 - Book available on Amazon featuring KIM NEWMAN
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Our Managing Director, Kim Newman is part of a professional business leadership group who have just released their second book on Amazon Kindle and Kim is one of the celebrated authors.

Fit For Purpose Leadership #2 features 14 business leaders who share their highest-value thinking and advice on leadership with a focus on health, mindset, social and relationships, meaning and purpose, best practice and emerging trends.

Edited by Andrew Priestley it features Jerry Cheshire, Romeo Effs, Baiju Solanki, Sonia Gill, Curtis Harren, Linda Duff, Robert Wilcocks, David Sammel, Kim Newman, Sapna Pieroux, Gael Reignier, Ian Thomas, Jill Chitty and Andrew Priestley.

Book #1 was amazing, becoming an Amazon UK #1 Bestseller, and Book #2 continues that high standard.

The Kindle version is available right now to buy on Amazon for a really reasonable price, and will be available in paperback very soon, but we really want to get the Kindle version to #1, and we need your help to do it!

A #1 book gets a lot of Amazon promotional support and this means that a lot of business leaders worldwide become aware of a book that will benefit them and word spreads. Business can only get better!

A percentage of sales from this launch will be going to the Red Cross hurricane disaster appeal.

Here’s the link:

https://www.amazon.co.uk/dp/B077BGMXJQ/ref=cm_sw_r_cp_api_DkRbAb9V9HPMN

A Selection of Our Valued Clients

What our Clients say about our services

  • We were impressed with the report that PML produced, and the Council's aids and adaptations service will improve significantly as a result

    Hannah RaynerStevenage Borough Council
  • Kim & the Team at PML have made what seemed like a daunting process at the outset actually an extremely satisfying experience. We felt confident we were being led and supported by very competent experts and would readily recommend PML's services to other organisations

    Julian AnthonyNorwood
  • PML's eclectic mix of skill sets, people and services make them, in my opinion, a leading and respected consultancy, and a valued partner to our business. Utilising their services has both empowered our people and added value to our day-to-day business. Above all else, PML's approach to partnership working is embedded across all its service offerings

    Sally BedwellVinci Facilities
  • Thank you for the excellent service you have provided, managing the procurement of our professional services contract. We are particularly impressed with PML's professionalism and the way in which we were guided through a rather complex process. Our Resident Project Group members were very complimentary about how well PML worked with residents, and answered their queries as we went through each stage of the process

    Michael O'BrienEastbourne Homes
  • We found the PML Team to be extremely professional and supportive when we asked them to work with us to help transform our Design Team into a successful trading arm. Our Design Team have now secured new work and we are now recruiting new positions to help resource the additional work; Thanks PML!

    Karen AmosLuton Borough Council
  • We have not stopped thinking about all the excellent tools and tips we have picked up...really inspiring

    Training WorkshopTPas
  • When dealing with PML, we have found that they understood the brief with the minimum of explanation, clearly understood our requirements and delivered the project on time. We have found them to be a very professional consultancy and wouldn't hesitate to recommend them to others

    James HendersonBasildon Borough Council
  • A heart-felt "Thank You" to everyone involved...it's been challenging but we have every faith that it will be worth it...PML have added so much value

    Claire HenshallKier
  • We've now got a really good to-do-list to move the project forward. Thank you PML

    Training WorkshopOrbit
  • Constructive feedback throughout the day was a big help. We now feel more confident getting up and speaking in front of people

    Training WorkshopArdmac
  • When using PML we have had a consistently good experience in terms of both the delivery of the brief and delivering additional value

    Pauline FordPeabody
  • Many thanks to PML for all their help...their support has been invaluable

    Lee BainbridgeSMS Environmental Ltd

ACCREDITATIONS AND PROFESSIONAL MEMBERSHIPS