Mark is an Operations, Mobilisation and Customer Service specialist and Writer within PML, focusing predominately on soft services and brand writing. Coming to us with almost 15 years experience of hospitality, blue chip commercial and public sector contracts, Mark has managed building and project mobilisation, customer service excellence campaigns, and has specialised in “brand standard” development. Experienced in operational trouble shooting, auditing and subsequent resolution, Mark’s performance has earned various internal award accreditations for a variety of sector sites and contracts.

Having been involved in project management and mobilisation for many prestigious ‘flag ship’ portfolios such as the Metropolitan Police and the Queen Elizabeth Olympic Park, Mark has incorporated innovative ideas, staff motivational training and creative writing skills to generate new business and increase performance.