Case Studies

Procurement

PERFORMANCE

PEOPLE

Service:

Step-Change Succession Planning Programmes

Title:

Guildmore Step-Change Programme

Client:

Guildmore Construction Limited

Details:

Guildmore Construction Limited  asked PML to design and deliver a bespoke succession programme to support the development of future business leaders within three of their construction businesses.

The resulting modular programme comprised of seven 1-day workshops, each dealing with a different leadership theme of particular importance to Guildmore. Delegates also attended two “round – table” discussions with Directors and invited external guests to provide exposure to Board level discussions. Delegates also collectively address a challenge faced by the business and create a business case and proposed changes that they present to their Board at the end of each programme.

The programme content  included:

  • Insights Discovery – Understanding yourself and others
  • The role of Business Leaders
  • Service Excellence
  • Leadership behaviours and skills
  • Trust, Continuous Improvement and Risk Management
  • Above all, it’s about People
  • Round Table 1  – How can Contractors provide better value for money for Housing providers
  • Round Table 2 – How can we improve workforce recruitment and development
  • Project Sessions – How do we ensure that Guildmore completes their projects on time, every time?
  • Several delegates also benefited from 1:1 coaching
Outcomes:
  • Delegates  gained a better understanding of themselves as leaders, their natural leadership style, and how they can modify their approach to achieve improved communication and better outcomes from different personality types.
  • Step-Change delegates learned the 7 principles of business leadership
  • They learned what good service looks like and how they can design their services to improve the experience of their customers. They also learned about the commercial dividend of taking this approach.
  • Delegates learned how to manage change, work collaboratively and solve complex problems effectively. They also gained a better understanding of factors that impact on profitability (both positively and negatively).
  • They learned how to develop a strategic plan and how to set up control systems to measure success.
  • Step-Change delegates gained understanding of the importance of effective recruitment, onboarding, and retention of staff. They also learned the importance of creating a learning culture.
“It challenged my thought process about needing to understand customer needs, putting myself in the clients’ shoes…It’s given me an understanding of how we better engage with others, and the expectations of myself and my team”.
Guildmore Team

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