As a Director of PML Group, Chris is driven by making a positive difference to businesses, teams and individuals. He has developed extensive experience working with public and private sector organisations to improve and develop business strategy and growth, business planning, customer insight, service design and delivery and collaborative behaviours. Chris also has expertise in delivering behavioural training, coaching and business mentoring to improve leadership, the creation of high performing teams and the building of value-focused learning cultures.

Passionate about excellent customer service and business improvement, Chris has developed strategic and operational expertise working on large scale estate regeneration, joint venture partnerships, strategic alliances and collaborative projects, in addition to working with Tpas on the Leasehold Engagement Guide, and Warwick Business School to produce Customer Centricity – Transforming Service Delivery. Chris is also an independent Director with Tpas – the engagement experts.